Frequently Asked Questions

Let us help answer your questions

Depending on your insurance provider, a claims adjuster may need to inspect your vehicle for damage.

Contact your adjuster or insurance provider if you have filed or plan on filing an insurance claim. It is possible for certain claims where your insurance company is directly billed.

Depending on the severity of the repair, it can take as little as 30 minutes to over a month – it varies! Many factors goes into determining a vehicle’s estimate time of repair, such as the time it takes to receive replacement parts or the labor hours required by a technician to complete the job. Furthermore, a reputable repair shop should keep their customers up-to-date throughout this process. You can also contact the repair shop and ask for updates.

After your vehicle is repaired, you pay your deductible to the repair shop. This is typically at the end of your auto’s restoration process.

Yes. Contact your insurance provider beforehand to make sure your policy covers glass repairs. Typically, your vehicle will need comprehensive coverage to cover a cracked glass or a damaged windshield. If you have collision coverage, glass repairs are covered in accidents between two or more vehicles.

Providing an auto estimate without personally viewing a customer’s vehicle is possible, but to receive an accurate one an estimator will need to see your vehicle in person due to possible underlying damage not clear from photos.